Comments on: Can Haptics Touch the Enterprise? http://rocketpanther.com/ciostage/interfaces-and-usability/can-haptics-touch-the-enterprise Just another WordPress site Thu, 06 Nov 2014 02:53:00 +0000 hourly 1 https://wordpress.org/?v=4.1.41 By: 8 Intriguing User Interface Designs from the MIT Media Lab — CIO Dashboard http://rocketpanther.com/ciostage/interfaces-and-usability/can-haptics-touch-the-enterprise#comment-546 Fri, 02 Dec 2011 18:06:51 +0000 http://www.ciodashboard.com/?p=1672#comment-546 […] away on dozens of intriguing prototypes that leverage breakthrough technologies such as gestures, haptics, wearable computing, 3D, projection, and data visualization, to name a […]

]]> By: Henry Hwangbo http://rocketpanther.com/ciostage/interfaces-and-usability/can-haptics-touch-the-enterprise#comment-544 Tue, 12 Jan 2010 03:25:01 +0000 http://www.ciodashboard.com/?p=1672#comment-544 Having spent some time building a call center library for a large telecom carrier which matched caller id information (and timestamps) back to coded call information for better call center analysis, I have a few ideas, but they don’t involve physical force feedback.

With the advances in speech to text, I believe calls can be transcribed into text and run through semantic text analysis filters to determine the type of call. For example, if there are many references to “cannot login” or “password incorrect” that may highlight issues which can be resolved by providing password reset functionality to reduce call volumes for more important issues.

This information can be used for call center analysis in call classification, better sampling of calls, or to identify call center training issues when tied to repeat caller information.

]]> By: Henry Hwangbo http://rocketpanther.com/ciostage/interfaces-and-usability/can-haptics-touch-the-enterprise#comment-545 Tue, 12 Jan 2010 03:25:00 +0000 http://www.ciodashboard.com/?p=1672#comment-545 Having spent some time building a call center library for a large telecom carrier which matched caller id information (and timestamps) back to coded call information for better call center analysis, I have a few ideas, but they don’t involve physical force feedback.

With the advances in speech to text, I believe calls can be transcribed into text and run through semantic text analysis filters to determine the type of call. For example, if there are many references to “cannot login” or “password incorrect” that may highlight issues which can be resolved by providing password reset functionality to reduce call volumes for more important issues.

This information can be used for call center analysis in call classification, better sampling of calls, or to identify call center training issues when tied to repeat caller information.

]]> By: Tweets that mention Can Haptics Touch the Enterprise? — CIO Dashboard -- Topsy.com http://rocketpanther.com/ciostage/interfaces-and-usability/can-haptics-touch-the-enterprise#comment-543 Thu, 07 Jan 2010 15:42:53 +0000 http://www.ciodashboard.com/?p=1672#comment-543 […] This post was mentioned on Twitter by Chris Curran, Chris Curran. Chris Curran said: New Blog Post: Can Haptics Touch the Enterprise? (please RT and comment) http://bit.ly/8IOy8A #CIO […]

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