Waiting Customer are Unhappy Customers
Tweet I’ve been a basketball fan and player as long as I can remember. I had the full sized Dr. J poster on my bedroom door growing up and The Iceman staring at me from my wall. I grew up watching Phi Slamma Jamma and the Houston Rockets and have been trying to build the […] MORE
February 16, 2010
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Why Cloud Computing Has Legs
Tweet For those who have been around IT for a while, the cloud computing wave has many of the same characteristics of any other fad: huge vendor investment, scads of new start-ups, a lot of media coverage and a few high-profile cases that you hear about over and over. After talking this through with Diamond’s […] MORE
February 02, 2010
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Does the CIO Control IT Spending?
Tweet At Diamond, we are in the early stages of analyzing survey data from our 2010 Diamond Digital IQ study, a multi-industry study of the strategic use of IT. The respondents are equally distributed between business and IT leaders. For more details on what to expect, have a look at the DDIQ results from the […] MORE
January 29, 2010
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Run IT Like a Business, Not As a Business
Tweet A recent InfoWorld article by Bob Lewis questions the IT organization concept of “running IT as a business.” Paraphrasing, he poses several problems with it: No one inside your company is your customer IT’s costs are always higher than external options Building software that “meets customer requirements” is short-sighted and reactive Software product focus […] MORE
January 25, 2010
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A Resurgence of Portfolio Management?
Tweet by Chris Curran and Jim Quick Portfolio management was all the rage 5-6 years ago, driven in part by some good management thinking from people like Peter Weill at MIT CISR and Dr. Howard Rubin and in part by some software tool vendors. Back then, most organizations added some kind of portfolio thinking or […] MORE
January 21, 2010
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IT Czar – A New IT Leadership Role?
Tweet With the NFL playoffs in full swing*, most of the league’s teams are on the sidelines thinking about how to get better for next year. Most of the introspection involves evaluating coaches and players. One new front office hire that is particularly interesting is Cleveland’s recruiting of Mike Holmgren as its new president. He […] MORE
January 14, 2010
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Can Haptics Touch the Enterprise?
Tweet I had the chance to drive the 2010 Lexus HS 250 hybrid while my car was in the shop. While it’s good to see more hybrids hitting the road, the more interesting thing to me was the new navigation system and the controller that drives it. Aside from several mediocre dial-oriented efforts from BMW, […] MORE
January 07, 2010
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Customer Channel Dis-Integration
Tweet Consider the experience my partner Rajesh and I had in the Delhi airport yesterday with one of the newer, progressive airlines as an example why integration across customer touch points is critical to everything from revenue generation to long term customer retention. We entered the front door of the terminal with only a printed […] MORE
December 22, 2009
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How to Fix IT Planning
Tweet In response to the last post on the sad state of IT planning, one commenter noted: This planning is deeply flawed, even if you “fix” it as described. An effective organization is not a collection of competing interests, and IT is not a resource to be divvied up. Where is the organization’s overall strategy […] MORE
December 17, 2009
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IT Planning is Broken
Tweet Think back a few months. It’s August and you are starting to marshal the troops for the annual pilgrimage to the mecca known as the annual IT budget. You arm each of the IT leaders with a template, spreadsheet, and other tools with which they will collect the requests from the various business areas […] MORE
December 09, 2009
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