Customer Impact
Waiting Customer are Unhappy Customers
Tweet I’ve been a basketball fan and player as long as I can remember. I had the full sized Dr. J poster on my bedroom door growing up and The Iceman staring at me from my wall. I grew up watching Phi Slamma Jamma and the Houston Rockets and have been trying to build the […] MORE
February 16, 2010
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Customer Channel Dis-Integration
Tweet Consider the experience my partner Rajesh and I had in the Delhi airport yesterday with one of the newer, progressive airlines as an example why integration across customer touch points is critical to everything from revenue generation to long term customer retention. We entered the front door of the terminal with only a printed […] MORE
December 22, 2009
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